Home
Special Offers
Free
My Library
Basket
Help
Home
>
Business Audio Books
>
Training and Development Audiobooks
> Customer Mania
09 September 2010
Search Here
Author, Title or Keyword
Search
» Advanced Search
Audio Book Categories
Arts & Drama
Audio Book Biographies
Business Audio Books
Childrens Audio Books
Crime, Suspense & Thrillers
Fiction Audio Books
Foreign Language Study
Health & Sports
History Audio Books
Humorous Audio Books
Radio Shows
Religion & Spiritual
Self Help Audio Books
TV & Film
Recommended Listening
Managing for the Future
Peter F. Drucker
Now available for the first time on download, Drucker brings clear-sighted analysis and practical inspiration to an interesting array of subjects.
$24.99
» More Info
Rich Dad's Advisors: Box Set Vol 1
Blair Singer, Jim Ward, Garrett Sutton Esq., Author, Bill Ratner
Includes Building a Business Team, Own Your Own Corporation, and Sales Dogs.
$26.99
» More Info
Grant Writing Your Dreams True
William Brand (Billy)
Learn How "Grant Writing Your Dreams True" Will Help You Get The Cash You Need, To Get Your Business Idea Financed Fast!
$22.99
» More Info
You Need to Be a Little Crazy
Barry J. Moltz
Advice about starting a business never sounded like this!
$24.99
» More Info
Big Think Strategy
Bernd H Schmitt
How to leverage Bold Ideas and leave Small Thinking Behind
$24.99
» More Info
Teaching On Your Feet: 10 lessons on being a master teacher
Rita Pierson, Ed.D.
10 Lessons on being a master teacher.
$30.25
» More Info
Forget Your Fear or Phobia: Fear of Public Speaking or Making Presentations
Elizabeth Bohorquez, RN, C.Ht
Manage fear of public speaking or making presentations with Interactive Self-Hypnosis Techniques
$19.99
» More Info
E Myth Mastery
Michael E. Gerber
E-Myth Mastery is the ultimate business development program that will help you recover your passion and turn your company into a world-class operation
$19.99
» More Info
Customer Mania
EnLarge This Image
Category :
Training and Development Audiobooks
Publisher :
Simon & Schuster
Author :
Ken Blanchard, Jim Ballard, and Fred Finch
Narrator :
Ken Blanchard
Length :
5 hours 30 minutes (Unabridged)
Physical Price :
$29.95
Download Price :
$17.99
Format :
Encoded Windows Media
© 2006 Simon & Schuster
ADD TO BASKET
HEAR SAMPLE
Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.
In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Packed with practical insights, Customer Mania! emphasizes four critical steps:
• Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.
• Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.
• Treat Employees the Right Way. Use strategies ranging from smart hiring, to training and development, to managing performance and creating a recognition culture.
• Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way.
From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customers.
Business categories
All
Biography
Economics
Finance & Investment
Foreign Language Content
Internet
Leadership
Management
Marketing
Real Estate
Sales
Starting a Business
Strategy & Business Development
Training and Development
Miscellaneous
This audio book title has not yet been reviewed.
Click here to be the first to add a audio book review
Recent Releases
Persuasive Selling and Power Negotiation: Develop Unstoppable Sales Skills and Close ANY Deal
Made for Success
Become naturally persuasive and improve the quality of your life!
$19.99
» More Info
Ultimate Time Management System!
Made for Success
Gain scores of new ideas from Laura Stack, aka The Productivity Pro®, on increasing output without increasing effort and performing at your matchless best!
$19.99
» More Info
Managing for the Future
Peter F. Drucker
Now available for the first time on download, Drucker brings clear-sighted analysis and practical inspiration to an interesting array of subjects.
$24.99
» More Info
No Asshole Rule
Robert Sutton
The No Asshole Rule is a compelling inquiry into the difficult challange of having to work with other human beings... and what you can do about it.
$14.99
» More Info
How to Be a Fierce Competitor: What Winning Companies and Great Managers Do in Tough Times
Jeffrey J. Fox
How to Be a Fierce Competitor is the definitive “how-to” guide for understanding how to spot opportunity and then capitalize on it.
$19.99
» More Info
Speak Without Fear
Ivy Naistadt
No matter how anxious you are about going before an audience—any audience, whether it’s 1 or 1,000—Speak Without Fear will give you the tools to speak powerfully and persuasively.
$21.75
» More Info
IPODS & MP3 PLAYERS
Audio Book Affiliate Program Sign-up
Blog on audio books
Library Of The US Congress
